What is Zendesk?

A business software that is designed to offer businesses an intuitive helpdesk platform for improving customer interaction and achieving more customer satisfaction from those interactions.

Why Zendesk?


IMPROVING TICKET MANAGEMENT

It will allow your support team to improve their ticket management.

SIMPLIFYING MANAGING MULTIPLE TICKETS

It will be easy for your support team to prioritize certain tickets when they have multiple tickets to respond, automation lead sync to other add-ons, and improve sales pipeline with the sales team.

ENHANCING COLLABORATION

Enhance collaboration between your customer-facing team and not just customer support.

CUSTOMIZABLE SOFTWARE

It offers customizable customer support as an integrated support software, live chat, AI-bots, knowledge base, call center features, and community forums.

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SOLUTION

ZENDESK FOR SALES

The Sales Suite removes the difficulties of sales software so your team can focus on what really matters—building meaningful relationships and closing deals faster.

GET STARTED IN A FLASH

The setup takes only minutes. The Sales Suite is built to scale and implement quickly, so your reps can jump right into business.

ENGAGE IN BETTER CONVERSATIONS

Integrated communication channels including Live chat, Voice and SMS, as also the Automate outreach.

LET DATA POWER YOUR TEAM

For accurate sales reporting there are Customizable dashboards, Activity reporting and Smart lists.

PERSONALIZE YOUR PIPELINE

Through Prospect list building, Easy import and Enrichment.

SOLUTION

ZENDESK FOR SUPPORT

No matter what your needs are, you’ll find a best-selling solution that’s designed to make customer support easier.

Focus on conversations, not channels

Zendesk ticketing system puts email, chat, social, and voice in the same place, so your business can focus on the conversation, not the channel.

Help customers help themselves

A well-stocked knowledge base helps customers resolve common problems quickly and reduces the load on your team. Zendesk makes it simple to create, organize, and share your team’s know-how. You can even use their AI-powered bot, or spin up your own community forum.

Measure and boost team productivity

Customizable and pre-built dashboards mean managers can easily measure CSAT, first response time, number of help center views, and more. Move the needle on the metrics that matter by using Zendesk automations and workflows to cut out busy work.

Bring your business data and systems together

Zendesk platform lets you connect your customer data—wherever it lives— and gives developers and admins the tools they need to build the best experience for your customers.
Zendesk marketplace has hundreds of apps and integrations that plug directly into your toolset.

CONTACT US

Our experts will reply to your inquiry as soon as possible!

WHY ZENDESK?